Terms of service

Dusk House operates the website https://dusk-house.com/ (the "Website"), located at 22 Dartmoor St, Lockleys SA 5032, Australia. These Terms and Conditions govern the use of the Website and apply to all products and services offered through it. By continuing to access the Website or use any of its features, you acknowledge that you have read and accepted these Terms.

Company name: Dusk House
Address: 22 Dartmoor St, Lockleys SA 5032, Australia
Email: support@dusk-house.com

Find inspiration and behind-the-scenes moments on Instagram at @duskhouseau.

Browsing the Website does not require registration, though certain services and all purchases require you to create an account and accept these Terms. Dusk House offers home decor products through the Website, and these Terms define the relationship between Dusk House and all users of the platform. If you do not agree with these Terms, you should discontinue use of the Website and our services.

This Website is operated by Dusk House. References to "we," "us," and "our" refer to Dusk House. Any new features or tools introduced to the store in the future will fall under these Terms. The most recent version is always available on this page. We may revise these Terms at any time, and changes will apply from the moment they are published.

Our store is powered by Shopify Inc., which provides the underlying e-commerce framework for our operations.

SECTION 1 – ONLINE STORE CONDITIONS
By accepting these Terms, you confirm you have full legal capacity under the laws of your country or the consent of a parent or guardian if required.
Using the Website for unlawful activity, including copyright infringement, is prohibited.
You may not introduce harmful software, viruses, or malicious code.
Any violation may result in immediate suspension or termination of your access to the Website.

SECTION 2 – GENERAL CONDITIONS
We may limit access to the Website or services at our discretion.
You acknowledge that information (other than payment details) may pass through various networks and be adjusted as needed for technical compatibility. Payment information is always encrypted.
You may not copy, sell, or reuse any portion of the Website, services, or contact details unless we grant permission in writing.
Headings are provided solely for convenience and do not alter interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee that the information displayed on the Website is complete or current. Content is offered for general understanding and should not be relied on as professional advice.
Some materials may remain online for historical reference. We may update content at any time but are not obligated to do so.
You are responsible for reviewing the Website for any updates.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices may change at any time without advance notice.
We may modify or stop offering products, services, or features at our discretion.
We are not responsible for any impact caused by such modifications, discontinuations, or price changes.

SECTION 5 – PRODUCT INFORMATION
Some items may be available only on the Website and may be limited in quantity. Returns and exchanges are subject to our Return & Refund Policy.
We make every effort to display products accurately, though colors may vary depending on device settings.
We may restrict sales to specific regions or groups of customers and may amend product information without notice.
We do not guarantee that any product or service will meet your preferences or that errors will always be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may cancel or refuse any order. Purchase limits may apply per person, household, or order. We will contact you if changes or cancellations occur.
You agree to provide complete and accurate billing and account information.
For details regarding returns, please refer to our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may offer access to services operated by third parties. We do not supervise or control these tools.
They are provided "as is," without warranties or assurances. Your use of these tools is voluntary and at your own risk.
Review the relevant terms of any third-party provider before using their services.
Future tools added to the Website will also fall under these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
Some Website materials may come from third parties.
External links are included for convenience, and we are not responsible for those websites or their content.
We encourage you to review the terms and policies of third-party sites before engaging with them. Complaints about third-party products should be directed to those providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you share submissions such as reviews or suggestions, you grant us the right to use, publish, or distribute them without restriction.
We are not required to keep submissions confidential, provide compensation, or respond.
We may remove content we find inappropriate or unlawful.
You confirm that your submissions do not violate anyone's rights, contain harmful code, or present misleading information.
We are not responsible for any user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION
Any personal information provided through the store will be processed according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information about products, pricing, promotions, shipping, or availability may contain errors or omissions.
We may correct such issues, update information, or cancel orders without prior notice, even after an order has been placed.
We are not obligated to update or clarify information except when required by law.

SECTION 12 – UNACCEPTABLE USES
The Website may not be used for:
(a) violating laws or regulations
(b) encouraging others to commit illegal acts
(c) breaking intellectual property rights
(d) harassing, discriminating, or harming others
(e) sharing deceptive or misleading information
(f) distributing malware or harmful technologies
(g) collecting personal data without consent
(h) engaging in spam, phishing, or scraping activities
(i) using the Website for unethical or offensive activity
(j) interfering with security features of any service
We may restrict access for anyone who violates these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service.
We do not guarantee that results will be accurate or reliable.
We may suspend or stop the Service at any time.
Your use of the Website is at your own risk. All services and products are provided "as is" without warranties of any kind.
Dusk House and its partners, employees, and suppliers are not liable for any damages, including lost data, lost profits, or replacement costs.
Where local laws limit exclusion of liability, the minimum legally allowed protection applies.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and defend Dusk House and its team against any claims arising from your breach of these Terms, violation of laws, or infringement of third-party rights.

SECTION 15 – SEVERABILITY
If any part of these Terms is found unenforceable, the remaining sections remain valid. Any unenforceable section will be applied to the fullest extent permitted by law.

SECTION 16 – TERMINATION
Obligations arising before termination remain enforceable.
You may stop using the Website at any time.
If you violate these Terms, we may end this agreement without notice. We may also suspend your access at any time.

SECTION 17 – COMPLETE AGREEMENT
These Terms, together with all applicable policies, form the complete agreement between you and Dusk House.
Failure to enforce any part of these Terms does not waive our rights.
Any uncertainty in interpreting these Terms will not automatically be interpreted against Dusk House.

SECTION 18 – GOVERNING LAW
These Terms and all related agreements are governed by the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE
The most current version of these Terms is always available here.
We may amend or replace any part of these Terms at any time by updating this page.
Continuing to use the Website after changes means you accept the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

A reassuring experience from start to finish
At Dusk House, we want choosing pieces for your home to feel comfortable and enjoyable. If something you ordered isn't quite right, our return process is designed to be clear and stress-free.

Return window
You have 60 days from the day your order is delivered to request a return. This gives you ample time to unpack your items, place them in your space, and decide whether they're the right match.

Condition of returned items
Items must be unused, in their original condition, and sent back with all packaging included. We never apply restocking fees.

How to begin a return
To start a return, contact us at support@dusk-house.com and include your order number. Our team will guide you through the next steps.

Return shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method so the parcel reaches us safely.

Exchanges
If you would prefer an exchange instead of a refund, simply mention this when you contact us. We will gladly help you choose another item.

Refund timeframes
Refunds are processed within 7 business days after we receive and inspect your returned items. Your bank or payment provider may take a few extra days to finalise the transfer.

Need help?
If you have any questions or want assistance at any stage, reach out to us at support@dusk-house.com. We're here to ensure your experience with Dusk House remains warm, smooth, and supportive.

SECTION 21 – CONTACT INFORMATION
For questions or support, please reach us at:

Company name: Dusk House
Address: 22 Dartmoor St, Lockleys SA 5032, Australia
Email: support@dusk-house.com

Find inspiration and behind-the-scenes moments on Instagram at @duskhouseau.

Thank you for choosing Dusk House, where thoughtful design and easy living come together to shape your home.