Privacy policy

At Dusk House, we treat privacy as part of creating a comfortable and reassuring shopping experience. This Privacy Policy explains how we handle your personal information when you browse https://dusk-house.com/, place an order, or get in touch with our support team. By using our website, you accept the practices described here. If you disagree with any part of this policy, please refrain from using our services.

Who We Are
Company name: Dusk House
Address: 22 Dartmoor St, Lockleys SA 5032, Australia
Email: support@dusk-house.com

Find inspiration and behind-the-scenes moments on Instagram at @duskhouseau.

Data We Collect
When you visit our website, we may collect:

  • Technical details such as your IP address, browser type, and time zone
  • Personal information provided during checkout, including your name, email address, phone number, shipping address, and payment details
  • Information shared with us when you contact customer service

How We Use Your Data
We use the information we collect to:

  • Process and deliver your orders
  • Offer customer support
  • Maintain website security and prevent fraudulent activity
  • Tailor your browsing and shopping experience
  • Send updates or marketing messages if you have chosen to receive them

Sharing Your Data
We only share your information with trusted service providers who help us operate our store:

  • Payment processors
  • Shipping partners
  • Technical and marketing platforms such as Shopify

We do not sell or rent your personal data.

Cookies
Our website uses cookies to:

  • Remember your preferences
  • Improve how the site functions
  • Display content that aligns with your interests

You may disable cookies through your browser settings, though certain features may not function as expected.

Your Rights
You have the right to:

  • View the personal data we hold about you
  • Request corrections or deletion
  • Limit how your data is processed
  • Receive a portable copy of your data
  • Withdraw your consent at any time, including opting out of marketing

To exercise these rights, contact us at support@dusk-house.com.

Children's Privacy
Our services are designed for adults. We do not knowingly collect personal data from individuals under 18. If such information is discovered, we will remove it promptly.

International Data Transfers
If you are located in Australia, please be aware that your information may be processed or stored outside Australia, including countries such as the United States, by partners who assist with payments, technology, logistics, or customer service. We take appropriate measures to keep these transfers secure and aligned with relevant data protection standards.

Data Security and Retention
We prioritise the security of your information and keep it only for as long as required to:

  • Deliver our services
  • Meet legal obligations
  • Address potential disputes

Updates to This Policy
We may revise this Privacy Policy periodically. The most recent version will always be available on the Dusk House website. We encourage you to review it from time to time.

Contact Us
If you have questions about this Privacy Policy, you can reach us using the details below:

Company name: Dusk House
Address: 22 Dartmoor St, Lockleys SA 5032, Australia
Email: support@dusk-house.com

Find inspiration and behind-the-scenes moments on Instagram at @duskhouseau.

Thank you for choosing Dusk House. We remain committed to protecting your information while providing a smooth and trustworthy shopping experience.